Terms and Conditions
IMPORTANT CONDITIONS
Please take into account that prices are subject to increase prior to the time you make a full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. By confirming your purchase, you expressly acknowledge your acceptance of these conditions (i.e., increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase.
DEPOSIT AND FINAL PAYMENT
Unless otherwise specified in the final itinerary or booking confirmation, a deposit of 30% of the total booking price per person is required at the time of booking. The remaining balance must be paid no later than 45 days before departure.
Certain services, including flights, day excursions, transfers, or other third-party services, may require full payment at the time of booking, depending on the respective provider’s terms and conditions.
Please note: Payment requirements, deposit amounts, and final payment deadlines may vary depending on the services booked and the conditions imposed by individual suppliers. The applicable payment schedule and terms for each booking will always be clearly stated in the guest’s final itinerary or booking confirmation. Guests are responsible for ensuring that payments are completed within the specified deadlines.
PAYMENT POLICY
Payment terms, including deposit requirements, payment deadlines, and the outstanding balance, may vary depending on the services booked and the respective suppliers' conditions.
The applicable payment schedule and all relevant payment terms will always be clearly specified in the guest's final itinerary or booking confirmation. Guests are kindly requested to review these details carefully and ensure that all payments are completed within the stated deadlines.
Any additional charges not included in the confirmed booking price will be communicated where applicable and must be settled in accordance with the relevant supplier's terms.
Please note: The payment policy specified in the final itinerary or booking confirmation issued to the guest shall apply to the respective booking.
ADDITIONAL FEES
Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in.
INCLUDED SERVICES & ADDITIONAL FEES
All services included in your booking will be clearly listed in the final itinerary provided by CareunderSun. Only the services expressly specified in the final itinerary are included in the agreed booking price.
Additional taxes, fees, deposits, or surcharges that cannot be collected in advance may be payable locally to hotels, car rental agencies, or other service providers. These charges are determined by the respective suppliers and may be subject to change.
Most hotels and vehicle rental or leasing companies require a valid credit card to be presented at check-in or vehicle collection, and may request a credit card pre-authorization or deposit to cover incidental expenses, potential damages, or additional charges.
Guests are responsible for any additional costs not expressly included in the final itinerary or confirmed booking price.
CANCELLATION POLICY
CareunderSun reserves the right to modify, reschedule, or cancel any booking or part of a service due to adverse weather conditions, site closures, safety concerns, operational restrictions, or other unforeseen circumstances beyond our reasonable control.
Where necessary, we will make every reasonable effort to offer a suitable alternative program, service, or date, taking into consideration availability and the needs and preferences of our guests.
If an alternative cannot be arranged or is not suitable, we will inform the customer of the available options and any applicable refund conditions. Any refunds will be handled in accordance with the applicable booking terms and conditions and relevant consumer protection laws.
MULTI-DAY PROGRAMS: ITINERARY CHANGES AND FORCE MAJEURE
The order of the itinerary and planned activities may change due to operational requirements, weather conditions, site closures, safety concerns, or other unforeseen circumstances beyond our reasonable control. CareunderSun reserves the right to make necessary adjustments to ensure the safety and smooth operation of the program.
We will inform you of any significant changes as soon as reasonably possible and, where feasible, offer suitable alternatives.
The hotels listed in the program are examples of the accommodation category and standard envisaged for your trip. All accommodation is subject to availability at the time of booking. If a listed hotel is unavailable, an alternative of at least equivalent standard will be arranged, in consultation with you wherever reasonably possible.
The trip cannot be combined with new-customer vouchers, promotional codes, or similar offers unless expressly stated otherwise.
Requests for alternative arrival or departure dates must be made at the time of booking and are subject to availability and any applicable additional costs.
TRAVEL INSURANCE, WEATHER DISRUPTIONS & MISSED CONNECTIONS
Weather Conditions and Transport Disruptions
Ferry and flight schedules in Greece may be affected by adverse weather conditions, including strong winds, storms, or other unforeseen circumstances. Such disruptions may result in delays, cancellations, changes to travel arrangements, or missed onward connections, including return flights.
These situations are often beyond the control of CareunderSun and may occur at short notice. Although we will make reasonable efforts to assist our guests with information and alternative arrangements where possible, we cannot guarantee that replacement services or alternative connections will be available.
Travel Insurance Recommendation
CareunderSun strongly recommends that all guests purchase comprehensive travel insurance before departure. We particularly recommend coverage for trip interruption, travel delays, ferry and flight cancellations, missed connections, additional accommodation, alternative transportation, and unused or non-refundable travel expenses, where available under the policy.
Guests travelling to or from Greek islands are especially encouraged to consider the potential consequences of ferry cancellations or delays that may affect their onward or return flights.
Please check your insurance policy carefully to ensure that it covers weather-related disruptions, missed connections, and any additional expenses that may arise. Coverage, exclusions, and reimbursement conditions vary between insurance providers.
Responsibility for Additional Costs
Any additional expenses arising from transport disruptions, including replacement tickets, accommodation, meals, transfers, or alternative transportation, may be the responsibility of the guest, the relevant transport operator, the insurer, or another party, depending on the circumstances, the applicable booking terms, and relevant law.
CareunderSun will provide reasonable assistance where possible; however, we cannot guarantee reimbursement or compensation for expenses arising from circumstances beyond our reasonable control. Nothing in this policy excludes or limits any obligations or liability that may apply to CareunderSun under applicable law.
By planning your journey carefully and obtaining suitable travel insurance, you can help reduce the financial risks associated with unexpected travel disruptions.